Troxell Communications is known for our commitment to customer service and we are looking for an exceptional individual to answer incoming calls from our customers who need assistance. In this position, you will research and respond to customer inquiries via phone, mail, and e-mail.  You will also work closely with internal departments and vendors to resolve customer issues regarding purchased product.  There is no selling involved with this position.

Hours are Monday – Friday, 7 am to 4 pm or 8 am to 5 pm depending on availability

Successful candidates should possess the following skills, experience and attributes:

• 1 to 2 years full-cycle customer service experience
• Experience with freight claims, status requests and defective product
• Intermediate computer skills (Word, Excel, Internet, database)
• Strong problem solving and analytical abilities
• Strong follow-up and organizational skills
• Excellent verbal and written communication skills
• Ability to handle multiple tasks simultaneously
• Stable employment background
• Strong work ethic

Additional Compensation upon Hire:

• Medical/Dental/Vision/Life/Disability Insurance
• Generous time off policy
• Paid Holidays

•   401(k) Savings Plan
•   Pension Plan
•   Paid Training
•   Business Casual Environment w/Casual Fridays
•   Employee discounts on AV Equipment including digital cameras, TV’s

Important Information:
Troxell Communications is a stable, dynamic company that has been in business since 1946.  We are located near I-10 and 40th Street, with easy freeway access.  We offer a drug-free and smoke-free workplace.

EOE/AA Employer M/F/D/V

 

Email jobs@trox.com or fax to 602-470-0847 to apply for this position

Troxell Communications promotes an alcohol/drug free workplace and conducts preemployment drug testing & background check must be met.  EOE M/F/D/V

 

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